Hello Ramily –
Welcome August. This month I want to talk about Gracious Hospitality. The foundation of a great restaurant company is how they make their guests and team members feel.
- At the Ram we open doors for our guests.
- At the Ram we greet our guests with smiles and eye contact.
- At the Ram our uniforms are clean and sharp.
- At the Ram we have our game on every day, every shift.
- At the Ram we catch our fellow team members doing the right thing and praise them.
- At the Ram we make our team members and guests smile every day, every shift.
- At the Ram we do unexpected, memorable things for our guests and fellow team members.
- At the Ram we give our guests reasons to return.
- At the Ram we use our menu knowledge to help our guests make choices they will love and that will grow our sales.
- At the Ram we say “thank you” to our guests and teammates.
Gracious Hospitality is easy. It just takes commitment and practice. The results are immediately apparent and plentiful. What will you do to make your guests and team members feel special? What little pieces of emotions (rocks) will you drop on our guests and team members? What big pieces of emotion (boulders) will you drop on our guests and team members?
This month we express our gratitude to the following team members who are celebrating significant anniversaries with the Ram in August: Kira Conner (18 years), Bryan McInturff (8 years), Jerry Brownell (9 years), Chelsey Iliff (6 years), Barbara Zieseniss (24 years), Jimmy Hunter (7 years), James Wayne (5 years), Lexi Miller (6 years), Megan Miller (7 years) and Brian Sykes (7 years). Thank you all very much.
On a final note, please help me in wishing Chef James Cassidy a Happy 60th Birthday. Cheer James!
The value of our lives is not determined by what we do for ourselves. The value of our lives is determined by what we do for others.
` Simon Sinek