Happy June Ramily. While Summer officially begins June 20th we have had bits of promising weather recently. We have two initiatives of major focus at the moment – non-negotiable Ram Steps of Service and Hospitality and our Summer Sales Contest.
Everyone knows how much Ram values Gracious Hospitality. We do not just professionally serve our guests and friends; we create memories with them and make them feel special. How so? While every team member has their own signature way of making those connections Ram has a handful of non-negotiable service standards that every guest shall receive from every team member, every day and they are:
- Guests will be warmly greeted at the front door with a smile.
- Guests escorted to their table, seated and then presented with menus.
- The host will point out daily specials and the beverage menu on the table.
- Servers will warmly greet their guests in under two minutes with a smile.
- Servers will lead with daily specials, seasonal beer information and their favorite appetizer.
- All guests will be merchandised an appetizer to start with, sharable for larger groups, smaller sized for under four guests.
- All guests will be made aware of upgrades to their choices such as cheese or onions on a French Dip, sweet potato fries for a side or sub a wagyu burger.
- All tables will be merchandised a dessert. Mud pie is a can’t miss.
- All guests will be thanked for dining with us and asked to return soon.
The second initiative is our Summer Sales Contest. The team member who raises their GCA the most, from now til the end of August, will win a $500 Amazon Gift Card. We will also recognize the team member with the highest total gross sales between June 1st and August 31st. Game On!
Results from our new menu show that the BBQ Chicken Quesadilla is selling wildly and growing every week. Wagyu burger patty substitutions have increased from 1.88% previously to 10.44% on the new menu – WOW! Smash Burgers now represent 19% of all burger sales with the BAM BAM Burger our #3 most popular burger. It was wise to bring back the Focaccia Club Sandwich as it is now our #4 selling sandwich and growing each week. The new 12-ounce Steak Sirloin is nearly 1/3 of top sirloin sales. Guests love this, it is a great upsale and it is a serious GCA builder for us. Another old favorite, the Chicken Almond Salad, is outpacing the Taco Salad it replaced and is showing great popularity. While the Olympus Salad with Steak has become our #2 most popular salad. Game On!
In June we say Happy Birthday to: Tiffany Spaulding, Laura Davalos Anguiano, Bubba Hillman, Jennifer Borchers, Gabbie Torgerson and Jeff Seamster.
A special “thank you” to the following team members who celebrate significant anniversaries with their Ramily this month: Noelle Downey (9 years), Katherine Bundy (6 years), Tia Erickson (14 years), Hannah Unger (8 years), Shawna Woods (9 years), Andres Munoz-Solis (5 years), Ty Tran (7 years) and Kelly Van Matre (12 years). Thank you all very much!
Excellence is not a spectator sport. Everyone is involved.
~ General Electric
Do it. Do it right. Do it right now.
~ NASA Slogan